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Introduction

Global Design & DesignOps
Program Manager

Agentic designing has redrawn the landscape faster than legacy design workflows can follow. I use these emerging technologies to implement real Agile, finally keeping its 25-year-old promise: test fast, scrap what fails and move forward on what each iteration proves. Legacy designers keep waiting for a seat at the top table. Design engineers already took one.

Naresh Shan signature

About

Biography

Naresh Shan facilitating a design workshop with a cross-functional team

Teams that own their rules deliver time after time. A decade of this at enterprise scale has let me embed UX strategy into multiple business roadmaps. The real achievement comes when a team communicates cleanly at every level, with UX intent behind every word.

Companies

Client List

Selection of clients Naresh Shan has worked with
  • Johnson Controls logo
  • Swiss Re logo
  • Leonteq logo
  • IPtiQ logo
  • Brunswick Group logo
  • DesignOps Aligned logo
  • IKEA logo
  • Brickthink logo
  • WorkPage logo

Testimonials

What People Say

Clients and collaborators Naresh Shan has partnered with

Career Progress

Experience

Naresh Shan's education and academic background
    • Founded consultancy helping scaling design teams establish metrics and operating systems.
    • Helped companies test and adopt AI into workflows, shortening delivery cycles.
    • Built KPI and OKR frameworks that give leadership a clear line from design work to business outcomes.
    • Built and led a 39-person global team across three regions, hiring designers, researchers, and service design leads under one single department.
    • Designed the operating model from scratch defining intake, prioritisation, review gates, and rituals providing optimised workflows and reduction of wasted resources.
    • Cut design-to-engineering handover cost 28% by rebuilding alignment procedures and having a single source of truth for all design work on a product initiative.
    • Integrated AI into core design and collaboration with development and ensured prototyping was tested with end users validating design decisions.
    • Defined the KPI/OKR framework linking design output to product performance, and drove cross-functional practices across all departments embedding design methodologies into departments.
    • Led a 14-person EMEA design team in multi disciplines in UX, content, research & behavioural science and manage their career progression with clear goals to align with business OKR's.
    • Developed insights and discovery as core strategy to define product initiatives and built research repo's around product management use to help with validation of ideas and insights.
    • Architected a fully white label design system and its governance, standardising component development and delivery resulting in concrete design patterns and reduction of UI debt.
    • Cut user-reported UI bugs by 37% by building concrete review gates during the development process and having designers as essential to the UAT process and sign off.
    • Embedded key practices in documentation and handover to centralise a single source of truth reducing admin work across all departments in finding the correct and up to date changes in designs.
    • Led UX strategy aligned to business goals, embedding design into product decisions and shifting it upstream of build.
    • Built a research-led decision framework that cut low-value work 40%, established UX standards that reduced UI technical debt, and mentored two designers into senior roles.
    • Defined data-led UX measurement that increased conversions 14% and established engagement and retention as tracked metrics.
    • Established the in-house UX function, removing agency dependency and cost.
    • Introduced design libraries and style guides as the first UI standardisation at the company.
    • Embedded design into Agile sprints, cut design-to-code handoff friction, and drove UX and UI testing into the sprint cycle to catch defects before release.
    • Adopted Angular Material as a component foundation and partnered cross-functionally on MVP scope and wireframes.
    • Designer and developer contractor roles across multiple organisations in London.
    • Built strong foundations in UI development and user-centred design practices.
  • Swiss Institution

    ( In Progress )

    Management Workflows with UX Design & Development / Vibe Coding

    Advanced programme combining management workflow methodologies with modern UX design, development practices and vibe coding techniques.

  • APMG

    ( 2026 )

    AgilePM® Foundation & Practitioner (AgilePM® v3)

    Professional certification in Agile Project Management at Foundation and Practitioner level.

  • PMI

    ( 2025 )

    PMI-ACP® Certification Training

    PMI Agile Certified Practitioner training covering agile principles, practices and tools.

  • PeopleCert

    ( 2025 )

    PRINCE2 Agile® Foundation and Practitioner

    Certification combining PRINCE2 project management with agile delivery approaches at Foundation and Practitioner levels.

  • IXDF – The Interaction Design Foundation

    ( 2024 )

    Design Management

    Comprehensive course covering design leadership, team management, and strategic design operations.

  • IXDF – The Interaction Design Foundation

    ( 2023 )

    Psychology of Interaction Design & Journey Mapping

    In-depth study of cognitive psychology applied to UX design and advanced journey mapping methodologies.

  • University of the Arts London

    ( 2004 - 2008 )

    BA Honours Digital Media Production – Upper Second Class 2:1

    Undergraduate degree in Digital Media Production, building expertise in digital design, media production, and creative technology.

Leadership & Social Influence

92%

Communication & Storytelling

90%

Systems Thinking

90%

AI Collaboration & Prompt Fluency

88%

Project Management

88%

Critical Thinking & Judgement

85%

Resource Management

82%

My Thoughts

Recent Thinking